Frequently Asked Questions
Need to know
Frequently Asked Questions
Find answers about the GlowTales FlexGel™ Seat Cushion, delivery, product care and our 30-day return policy.
Product information
What is the GlowTales FlexGel™ Seat Cushion?
It is an everyday seat cushion made with high-elasticity gel in an open honeycomb structure. The flexible grid responds to everyday movement and helps distribute sitting pressure across the cushion.
What are the cushion dimensions?
The cushion measures approximately 42 × 37 × 3.5 cm (16.5 × 14.6 × 1.4 inches). Small measurement differences may occur because of the flexible material and manufacturing process.
Where can I use the cushion?
It can be used on many office chairs, car seats, dining chairs, wheelchairs and other everyday seating surfaces.
Please compare the cushion dimensions with your intended seat before ordering. Fit can vary between chair and vehicle designs.
Does the cushion feel firm or soft?
The gel has a flexible, responsive feel rather than the slow, sinking sensation associated with some memory foam products. Perceived firmness depends on body weight, chair construction and personal preference.
How does the honeycomb structure help with airflow?
The open grid creates channels through the gel structure. These channels encourage air movement compared with a completely solid cushion, although temperature perception varies according to clothing, room conditions and the chair underneath.
Is this a medical or orthopedic product?
No. The FlexGel™ Seat Cushion is an everyday comfort product and is not a medical device. It is not intended to diagnose, treat, cure or prevent any medical condition.
If you have persistent pain, an injury or a medical condition, consult an appropriate healthcare professional.
Cover and product care
Is a cover included?
Yes. Each FlexGel™ Seat Cushion includes a removable cover with a non-slip bottom.
Can the cover be washed?
Yes. Remove the cover from the gel insert and wash it separately using a gentle cycle with cold or lukewarm water. Air-drying is recommended to help preserve its shape and non-slip surface.
How should I clean the gel insert?
Remove the cover and wipe the gel insert with a soft damp cloth and mild soap when necessary. Allow it to air-dry completely before replacing the cover.
Do not machine-wash the gel insert, use bleach, expose it to high heat or place it in a tumble dryer.
Will the non-slip cover work on every chair?
The non-slip bottom is designed to reduce everyday movement, but performance depends on the chair material, angle and surface condition. Reposition the cushion when necessary and always ensure it does not interfere with safe vehicle operation.
Orders and delivery
How long will my order take to arrive?
The current expected processing and delivery time is approximately 7–9 business days from the date the order is placed.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, customs processing or an incomplete delivery address.
Will I receive tracking information?
When tracking is available, it will be sent to the email address provided during checkout. Tracking can take some time to update after the shipping carrier receives the parcel.
Can I change or cancel my order?
Contact us as soon as possible after ordering. We will try to help, but an order cannot be changed or cancelled after it has entered processing or been transferred to the shipping carrier.
What should I do if my address is incorrect?
Contact us immediately through our Contact page. Address changes are not guaranteed after processing begins. Customers are responsible for checking that the delivery details submitted at checkout are accurate.
Returns and damaged products
What is the GlowTales return policy?
Eligible return requests may be submitted within 30 days after delivery. The product must meet the conditions stated in our official refund policy.
Always contact us before sending a product back. Returns sent without authorization may not be accepted.
Review the complete terms on our Refund Policy page.
What if my cushion arrives damaged or defective?
Contact us promptly after delivery and provide:
- Your order number
- A clear description of the problem
- Photos or video showing the product and packaging
- A photo of the shipping label when requested
We will review the evidence and provide the appropriate resolution under our refund policy.
When will an approved refund appear?
After a refund is approved and issued, banks and payment providers may require additional processing time before the funds appear in the original payment account.
Product appearance and measurements may vary slightly because of lighting, screen settings, flexible materials and normal manufacturing tolerances. Information on the product page and official store policies takes priority if any details change.
Still have a question?
Send us your question together with any relevant order details. Our customer care team will help you find the appropriate next step.
Contact GlowTales